1. Our commitment to your privacy

ShorePath Support Services is committed to protecting your privacy and treating your information with dignity and respect. We only collect the information we genuinely need to support you, and we handle it safely, transparently, and in line with New Zealand privacy law.

 

2. Information we collect

We may collect information when you:

• Contact us through our website, email, phone, or social media
• Use our services
• Provide documents or details related to your situation
• Ask us to advocate or communicate with agencies on your behalf

This may include:

• Your name and contact details
• Information about your circumstances, goals, and support needs
• Documents you choose to share (e.g., ACC, MSD, IRD, medical or education information)
• Notes from our meetings or calls
• Your communication preferences and consent forms

We only collect what is necessary for the support you have asked for.

 

3. How we use your information

We use your information to:

• Provide advocacy, administrative support, and guidance
• Communicate with agencies or organisations you authorise
• Prepare documents, forms, and submissions
• Keep accurate records of the work we do together
• Improve the quality and safety of our services

We do not sell, trade, or use your information for marketing.

 

4. When we share your information

We only share your information when:

• You have given clear consent, or
• We are legally required to, such as when there is a serious risk of harm.

With your permission, we may share information with:

• ACC
• MSD / Work and Income
• IRD
• Health or education providers
• Other services or organisations you choose

You can change or withdraw your consent at any time.

 

5. How we store and protect your information

We take your privacy seriously. Your information is stored securely using:

• Password‑protected digital systems
• Encrypted storage where possible
• Limited access — only those who need the information to support you can access it

We do not keep unnecessary information and regularly review what we hold.

 

6. Your rights

You have the right to:

• Ask what information we hold about you
• Request corrections if something is wrong or incomplete
• Withdraw consent for us to contact agencies
• Ask us to stop working with you
• Request deletion of information we no longer need to keep

We will respond respectfully and promptly.

 

7. How long we keep your information

We keep your information only for as long as needed to:

• Provide the services you’ve asked for
• Meet legal or professional obligations

After that, information is securely deleted.

 

8. Website and social media

If you contact us through our website or social media pages, we may collect basic information such as your name, contact details, and the content of your message.
Our website may use standard analytics tools to understand general site usage. This does not identify you personally.

 

9. Contact us

If you have questions about this policy or how your information is handled, please contact:

ShorePath Support Services
Email: info@shorepath.co.nz
Phone: 0212884456
Location: Bream Bay, Te Tai Tokerau

We are always happy to explain, clarify, or discuss your privacy rights.